Customer not told in advance that KKH wanton mee stall had no char siew, offered voucher

Customer not told in advance that KKH wanton mee stall had no char siew, offered voucher

Wanton mee stall doesn&#8217t explain to customer they ran out of char siew right until he paid out & received get

Lots of Singaporeans would concur that our version of wanton mee is basically not full with out char siew, or barbecued pork.

That&#8217s why a consumer was unsatisfied that the foods court docket stall didn&#8217t convey to him it experienced run out of char siew until after he been given his purchase.

Supply: Toni Tan through Criticism SINGAPORE on Facebook

Koufu, the administration of the meals courtroom, has apologised and made available him a S$10 voucher.

Male frequented food stuff court docket in KKH on 12 March

The &#8220wanton mee without char siew&#8221 incident was connected by netizen Toni Tan in a write-up in the Criticism Singapore Fb web page.

He mentioned he frequented the Koufu food items court in KK Women of all ages&#8217s and Small children&#8217s Clinic (KKH) at 10.10am on 12 March.

Resource: Google Maps

There, he purchased from the Outdated Airport Rd Wanton Noodle stall inside of the meals court.

Consumer discovered wanton mee had no char siew only immediately after finding it

After Mr Tan gained his purchase, nevertheless, he observed that his wanton mee had no char siew in it.

When he requested the woman stall assistant, she allegedly instructed him that they experienced no char siew that day and walked away.

From a picture he shared of the stall, illustrations or photos of the wanton mee served there show that it&#8217s intended to include char siew.

Resource: Toni Tan via Grievance SINGAPORE on Facebook

The client took problem with her attitude and company, expressing she ought to have explained to him that they had no char siew when he ordered the wanton mee.

If she experienced carried out so, he would have transformed his buy to anything else, he claimed.

Client initially offered a complimentary food

Unwilling to enable this slide, Mr Tan emailed a criticism to Koufu.

Subsequently, the business offered him a complimentary food at the identical stall in KKH, but he had to tell them one functioning working day in advance so they would have time to make arrangements, he said.

He as a result instructed them that he didn&#8217t want to journey again to KKH for the complimentary meal as his transportation expenses would be more than the expense of the meal.

Also, he didn&#8217t realize why he necessary to inform them 1 working day in progress.

Client provided S$10 voucher

In reaction, Koufu available him an substitute: a S$10 Koufu voucher that can be employed at any of their foods courts.

Source: Toni Tan by way of Criticism SINGAPORE on Fb

He instructed them that he desired to accumulate the voucher from the food court in White Sands shopping mall in Pasir Ris.

Having said that, he claimed that he hadn&#8217t obtained it however, however he was told that he would be informed when it attained White Sands.

Koufu apologises for disagreeable expertise

In response to queries from Shin Min Day by day News, Koufu confirmed that the stall didn&#8217t have char siew when the client requested wanton mee that working day.

It has informed the stallholder that they should really inform prospects about this prior to they accumulate payment.

The organization sincerely apologised for the customer&#8217s uncomfortable experience and mentioned it would give him a S$10 voucher.

The spokesperson also additional that it&#8217s in contact with the consumer on the voucher assortment.

MS News has achieved out to Koufu for a response around the incident.

Also read through: Koufu Staff At SGH Allegedly Serves Stale Bread & Rolls Eyes At Client, Organization Investigating

Koufu Team At SGH Allegedly Serves Stale Bread &#038 Rolls Eyes At Consumer, Organization Investigating

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Showcased image tailored from COMPLAINT SINGAPORE on Facebook.

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